Employee Express services are provided by experienced Account Managers and Customer Service Representatives, typically with over ten years of experience in benefits, health care, wellness, or human resources.
- Rapid Response & Follow Through
- Call/Email acknowledged in 24-48 hours
- Persistent follow-up with carriers and providers
- Continual updates for more extensive concerns
- All Calls Logged
- Identify trends and history Stewardship reporting
- Help Resolve Insurance Claims
- Assist you in understanding benefits and payments
- Investigate claim questions
- Benefit Questions
- Answer questions related to deductibles, out-of-pocket, covered services and exclusions
- Negotiate exceptions from carriers
- Insurance Eligibility Support
- Confirm who is on your insurance plan
Order ID cards
- Confirm who is on your insurance plan
- Prescription Drug Questions
- Research cost effective prescriptions
- Review pharmacy savings programs
- Determine formulary status
- Negotiate exceptions from carriers
- Work with Insurance Companies
- Obtain appropriate approval for needed services
- Negotiate exceptions from carriers
- Wellness Programs
- Assist and engage employees with programs, providers, services & discounts
- PPO Network
- Search in-network providers
- Individual Policy & State Programs
- Research and obtain individual medical quotes
- Provide information regarding Illinois State Insurance Programs
Need help? Have Questions?
Contact us to learn more.
